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Reviews

Volkswagen Tiguan

Friendly and honest service
This is the second time we have used Arrow Motor Co. and once again we were really pleased with the service from start to finish.
Friendly and honest service is not something you would normally associate with car salesmen (well not in my experience!) but Ryan is great; he talks through everything openly, is happy to answer questions and work towards the best possible deal for all involved.
We have and will continue to recommend to others and will be back again in the future.
Claire
 

BMW 4 Series Gran Coupe

Wow, from the initial first phone call showing interest in a advertised vehicle the attention to detail from this professional knowledgeable team was second to none.
This was the first experience of potentially purchasing a vehicle on the click and collect option due to COVID-19 lockdown and wow what can I say, the team guided me through the process making the experience feel as normal as possible. Every question and query was answered via email or phone call in a remarkable time frame.
The whole experience from start to finish and driving away was fist class leaving me feeling impressed and excited about my purchase.
Alexander
 

BMW 5 Series

I have just bought my second car from Arrow motor company, this is the second time I have put my faith in the ability of a outstanding individual to find me my next car. He delivered! I drove away in my new BMW 5 series. Again treated with upmost professionalism from the initial enquiry all the way to completion of my new car. Extremely happy with the service and continued aftercare!
Shaun
 

Seat Leon Cupra

After almost a year of looking for my dream Leon Cupra I found just that purely by chance at Arrow Motor Company and could not believe my eyes. The car had just arrived the night before I viewed it and Ryan never hesitated in letting me take it out for a test drive.. several times! Price was very, very good and part exchange was generous. The experience was a pleasure and effortless from start to finish, nothing was too much trouble and not once pushy unlike a lot of other dealers. Picked it up a few days later after a brilliant effort in preparing the car for me, and I could not be happier, it’s an absolute riot and epic fun to drive. Can’t say that I ever want to part with it, but if that day comes I would not hesitate to return for a top quality motor from their impressive stock, and i’ll highly recommend to anyone else looking for a new car. A very happy customer.
Alex
 

MINI Cooper D

I recently bought a Mini Cooper D from Arrow Motor Company, Darlington and can highly recommend them. 5 stars Ryan's attention to detail is superb, and nothing was too much trouble. The car is excellent and more than I was expecting. Excellent service.
Gillian
 

MINI Countryman

Very good. Quick and easy process. The car was exactly how it was described. Many thanks
Richard
 

Kia Sportage

Recently bought a car from here great service and very friendly. Would recommend too anyone.
Wendy
 

BMW 5 Series

I have just bought my second car from Arrow motor company, this is the second time I have put my faith in the ability of a outstanding individual to find me my next car. He delivered! I drove away in my new BMW 5 series. Again treated with upmost professionalism from the initial enquiry all the way to completion of my new car. Extremely happy with the service and continued aftercare!
Shaun
 

BMW 330d

Easily the best buying experience in my 40 years driving with many purchases. Enquired about car p.m. thursday and picked up said car on friday with generous part exchange and all paperwork effeciently completed. Georgina [Sunday name] kept me informed at all stages and even swapped number plates herself for me on pick up. Courteous, knowledgeable and willing to go the extra mile. Not enough stars to show my real appreciation. In these difficult times this transaction was a breath of fresh air, thank you.
Paul
 

Toyota Aygo

Fantastic service, so helpful and genuine. I felt confident and well informed when choosing which car to buy and they even serviced and delivered the car for free which was amazing.
Would highly recommend to anyone.
Rachael
 

BMW M5

A very professional and personal experience from the directors at Arrow Motor Company when I recently purchased my beautiful BMW M5 that was presented in mint condition! A very pleasant experience from my initial contact to driving away from the showroom in these difficult circumstances eloped throughout by the very courteous Staff
Tony
 

Kia Sportage

From the initial conversation with Ryan discussing what I was looking for the service was excellent. It made buying a new car stress-free and an enjoyable experience. Every question I had was answered straight away and help was given through every step of my purchase. Ryan also checked that everything was OK and offered to answer any questions I had after a few days of having my car. There was no pressure at all throughout our experience and I would highly recommend Arrow Motor Company to family and friends.
Chloe
 

Honda CR-V

A great company the team at Arrow are friendly helpful and efficient. I asked The team to look for a car and she had one that fitted my requirements within days.
Craig
 

BMW 420i Gran Coupe

Wow, from the initial first phone call showing interest in a advertised vehicle the attention to detail from this professional knowledgeable team was second to none.
This was the first experience of potentially purchasing a vehicle on the click and collect option due to COVID-19 lockdown and wow what can I say, the team guided me through the process making the experience feel as normal as possible. Every question and query was answered via email or phone call in a remarkable time frame.
The whole experience from start to finish and driving away was fist class leaving me feeling impressed and excited about my purchase.
Alexander
 

Ford C-Max

Great experience with Arrow Motor Company. From the initial test drive to driving away there was no pressure just detailed and valuable advice. even when we experienced a fault a few days after purchase, both staff were very helpful and accomodating to help us get the car put right and make sure we weren't stranded without a vehicle. I would definitely shop here again and recommend to friends and family.
Dave
 

Citroen Picasso

Very professional and friendly ..... made the whole car buying a experience a pleasure 👍👍👍👍👍
Peter
 

MINI ONE

I found Arrow Motor Co by chance on Autotrader, and I’m so glad I did. Oliver fitted me in for a test drive at very late notice and gave lots of clear advice on the car, as well as super aftersales care. I would fully recommend this company and I’m delighted with my new car!
Rebecca
 

MINI Cooper

Arrow Motor Company had in stock the vehicle I was looking for. On arrival at the showroom I was met with a friendly welcome from Ryan and shown the vehicle I was interested in. It was in excellent condition with a low mileage, just right. Ryan was knowledgeable about the car and answered all my questions. There were no "hard sell" tactics and, when it came to striking a deal, we were able to talk in a straightforward manner and reach a mutually satisfactory conclusion. The purchase was made very easy and I picked up the car a few days later. The car is great, no complaints, and I was pleased to receive a follow up courtesy call several days after my purchase to check that all was well. I would happily recommend this vehicle retailer without hesitation - when I'm ready to change again I'll be checking out their website and hopefully purchase from them again.
Paul
 

Infiniti Q70

Walked into the small showroom and immediately impressed with the cleanliness of the area. Also the quality of the cars on show. Greeted by the owner who asked us to look around and ask any questions if we had them. We looked at the car we had gone down to see and fell in love with it there and then. As we had seen another car we liked in gateshead the owner suggested we took a test drive and if we didn't like the car it would save us another drive down. How right he was. We reserved the car after the test drive. We drove home and couldn't stop thinking about the car and how professional the owner had been.No pushing a sale . he simply wanted to know thatwe had chosen the right car. They sorted out MOT, 1 years warranty and full valet. We needed the car sooner than expected and gave them less than 24 hours notice. He pulled all the stops out and even drove up to Sunderland to get us. Then explained all the bells and whistles of our new car. Service Well above our expectations.
Keith
 

Citroen C1

Me and my husband was looking for a second car and we needed one quite quickly after being let down from someone else, from the moment we went to arrow motor company they were extremely helpful and not pushy in the slightest, They went above and beyond to get the car ready for when we needed it, they were in touch with us throughout the whole process to give us updates on what was happening with the car and always made sure our questions were answered. Their after care is also second to none, we’ve had phone calls checking everything is still okay with the car and we have been reminded they are only a call away numerous times if there ever was a problem! Arrow motor company is definitely our go to for car buying now!!
Emily
 

MINI Cooper

Hi everyone, I would very highly recommend Buying a vehicle from ARROW MOTORS Co as they are very experienced and very knowledgable in there trade , and can I also say how helpful they were in every way. Ryan the Director even download the CD/DVD on to a memory stick, so helpful, The quality of there vehicles are second to none and I would highly recommend a visit . We bought a MINI COOPER WoW FANTASTIC THANKS a Lot Ryan from Colin 🚗
Sharon & Colin
 

Audi Q5

Arrow handled the purchase of my car extremely professionally from start to finish. I was offered various options very quickly after my initial enquiry and the whole process was made very easy and reassuring. The guys also made themselves available at anytime to answer any questions and I felt very comfortable along the way. It was a pleasure to buy a car from Arrow and I would definitely recommend using them to source the car you want.
Stuart
 

MINI Cooper

AMAZING, FRIENDLY, PROFESSIONAL SERVICE Delighted with my car - would recommend this company
Margaret
 

BMW 3 Series

Absolute pleasure dealing with both Ollie and Ryan, after viewing the car, which was clean and in an immaculate show room, I was happy with the car and asked to have the car before Saturday (first viewing was Wednesday afternoon) I actually picked it up the Friday so bonus. Everything I asked from Ollie was done with no stress etc, even down to changing the key battery for me before I left, then when I returned to hand the log book over from my previous car, Ryan actually took the time to help remove the back seats to get the seat belt out from underneath from before I bought it. Nothing was too much from either gentleman and I will definitely be recommending the garage and returning for my next car purchase without hesitation. Thank you for one of the best car buying experiences I've had in over 10 years, no pressure and great communication skills.
Laura
 

MINI Cooper S

Dealing with Arrow Motor Company was a nice change from the usual car dealer experience. From making the initial enquiry telephone call through to purchasing the car and the days after, they were a pleasure to deal with. It is clear, when speaking to them, that they place a great emphasis on selling high quality cars and their after sales service is second to none. They are extremely professional. A slight issue with the tyre was resolved speedily and Ryan made several follow up telephone calls to check that we were happy with the car. Would have no hesitation in purchasing another car.
Gaynor
 

Ford Mustang Bullitt

Great comms, efficient and friendly handover. Supplied all information requested now matter how detailed, which is crucial in a distance sale.
Matt
 

Volkswagen Up

They were both really friendly and helpful through the whole process of me buying my first car I would 100% recommend arrow motor company if you are looking at buying a car
Alice
 

BMW 2 Series

Arrow were very helpful from the first phone call enquiring about the car through to our purchase.
Nicola
 

Volkswagen Golf GTD

I dealt with Oliver directly throughout the Purchase of my 2014 mk7 VW Golf GTD. Really nice to deal with. Always available to talk on the phone and via email. Excellent service. Luckily managed to collect my new car before the Coronavirus lockdown, Only downside is I've only managed to drive my car twice since owning it!
Phil
 

BMW M4

Arrow motor company provided a great service from start to finish. Giving me all the info I needed and supporting me through every step ensuring I got my dream car.
Kevin
 

BMW 420d Convertible

Bought a BMW 420d Msport convertible. Had good correspondence throughout with the staff. Everything I asked for was completed to a high standard and dealt with professionally. All done without any delay and a friendly manner. Thank you
Darrin
 

BMW 320d

Excellent customer service , Ryan was great throughout the process. Very patient and helpful. Will most certainly come back in the future.
Adil
 

Volkswagen Polo

Very accommodating business, answered any questions I had and was a very calming experience as buying a car can be daunting. The condition of the car is immaculate and would highly recommend buying a car from arrow cars a wonderful company
Amy
 

BMW 320d Convertible

Over the years I've had to deal with many used car dealerships,some bad,some indifferent and some good but none that operate with such professionalism and superb customer care that comes anywhere close to Ryan at Arrow Motor Company. It made the purchase of my BMW quick, simple and painless from giving me a really great price for my part exchange to dealing with all the paperwork including the transfer of my private registration number. I will certainly be purchasing future vehicles from these guys, so many thanks. Tim Dawson. PS I hope the cheques in the post for this glowing report! I wish you and the company every success.
Tim
 

MINI ONE

Had a nice straightforward time purchasing the new car, just friendly service without any hassle or pushing. Quick to get in touch after first message and then more than happy to answer any questions or go over anything. Checked up the next day too to make sure everything was going alright, nice touch.
Michael
 

Volkswagen Golf GTi

Just picked up my new car from Ryan and it’s been outstanding service from Ryan from start to finish and hassle free Iv had a few cars from different garages in the past but I definitely Rate this is one of the best keep up the great work Ryan I’ll be back when I need another
Ron
 

Volkswagen Scirrocco

Brilliant service, very friendly, very professional. The team were brilliant. Had the car ready to go on the day I needed it at relatively short notice. Very clean quality cars.
Matthew
 

Peugeot 208 GTi

Amazing first time car buying experience, great customer service and more than happy to explain the whole process to me
Cameron
 

Audi A6 Avant

Fantastic personal experience buying from Arrow Motor Company. I traveled from Scotland because I felt I could trust the company. They are highly skilled salesmen that puts your needs first. This was my most expensive car purchase so I asked many questions and not all at once. This was never a problem. Aftercare service is much appreciated as well. I was contacted the following day to make sure everything was okay. I would highly recommend Arrow Motor Company for your next car purchase.
Mark
 

Audi A5

Very honest guy. Made the whole purchase easy and kept use updated throughout. 100% recommend.
Jon
 

Seat Leon FR

Excellent service received from start to finish. I was kept informed with the progress throughout. Nothing seemed too much trouble and they were very accommodating and thoughtful. I definitely recommend and will use again when I’m ready for a new car.
Tracey
 

Ford KA

My recent experience with Arrow Motor Company couldn’t have gone any better. From the beginning it was clear to see they were a very friendly team who only had your best interests at heart. This made the whole car buying procedure a breeze from start to end with them doing everything they could to make the process as simple as possible. Highly recommend them.
Lucy
 

Audi A1

Cannot fault Arrow Motor Company at all. Very helpful, knowledgeable and accommodating - would highly recommend
Louise
 

MINI 1499 GT

A very positive experience, nothing was too much trouble. The team at Arrow were fantastic.
Tracey
 

Vauxhall Insignia

Fantastic service, very honest and true to his word. We had a small Air Con issue we contacted Arrow motors he booked it straight into a garage and covered all costs. Would definitely use again and recommend to family and friends. Thanks for a great service.
Andrew
 

Nissan Leaf

Arrow motors were really knowledgeable with the electric car we bought. They didn't push us at all and wanted what was best for us. We were allowed to test drive as much as we needed and weren't rushed into making a decision. Arrow motors made sure the car was well serviced and in best condition before selling onto us. Customer service is something that they clearly value and we would gladly recommend him to anyone. Thanks for all the help!
Clare
 

Volkswagen Tiguan

From the initial communication right through to the sale Ryan and his team were nothing short of excellent. If you're considering buying from them you won't go far wrong. Thanks
Mark
 

Ford Fiesta

Displayed some quality professionalism in handling my Needs, very good communication throughout extremely polite. Thank you to ryan and the team.
Shaun
 

Audi Q3

Great experience dealing with this garage nothing was too much trouble and the service was excellent from start to finish. They sell high quality vehicles which are very impressive and there is no hard sale which is very refreshing
Stephen
 

Audi Q3

Really helpful and made the process easy and have taken time to follow up on the sale and ask how we are getting on.
Julie
 

Kia Sorento

Made you feel at home straight away , did everything for you from start to finish , a pleasure to deal with and great communication.
Keith
 

Jaguar F-Pace

Looking at new cars takes me very much outside of my comfort zone and I felt really looked after by Arrow Motor Company. They patiently dealt with my questions whilst I was in the showroom and my numerous calls following my initial visit and nothing was ever too much trouble. The car they supplied me with is perfect for my requirements and I am absolutely delighted with it. The excellent service has continued after my purchase with a call to ensure I am 100% happy with my car and the invitation to return to the showroom to assist me with the vehicle features to ensure I am getting the best possible drive from the car. I definitely feel as though Arrow Motor Company is taking the time and care to ensure that his clients become clients for life as this service is definitely not seen in a dealership environment. He will definitely be my first call if I'm ever looking for a new car in the future.
Melissa
 

Audi Q3

Arrow Motor Company provided me with the best experience purchasing my new car! Ryan explained everything to me thoroughly and it was completely hassle free. The car is in immaculate condition and I could not be happier. I would highly recommend Arrow Motor Company to any of my friends and family. Thankyou!
Heather
 

BMW 116d

Arrow Motor Company were absolutely amazing from start to finish!!! I cannot speak highly enough of the staff with their professionalism, care and passion to ensure that I was happy. The quality of their cars is incredibly high, displaying their desire and caring attitude towards ensuring customer satisfaction. The whole experience with Arrow Motor company was stress free and enjoyable as a result of knowing my money is going to good honest hard working people who provide a fantastic service. Having bought several cars before from different dealers, this is without doubt the best experience I've had. I highly recommend Arrow Motor Company to all!!!
Joe
 

Porsche 911

My experience with Arrow Motor Company was excellent from start to finish. Ryan was really helpful throughout the whole sale and nothing was ever too much trouble. I would highly recommend this company to anyone - thank you for all your help with my new car.
Katie
 

BMW 118i Convertible

Great Experience with Arrow Cars Saw our car on Arrow Cars Facebook page and went to view it the very next day. The car was just what we were looking for, I fact it passed our expectations!! Very clean and exactly how it was described on the website. Ryan really looked after us and made us feel welcome and informed right throughout. I am already putting him in touch with another family member who is looking for a specific car and I know Arrow won't disappoint. Great dealer.
Scott
 

BMW 640d

I very recently bought a used BMW 640d from Arrow Motors. At all times during our discussions the owner was refreshingly open, honest and fair. I was more than happy with the deal we agreed. When I picked the car up, it had been serviced, and had new brake pads. It's abundantly clear that he really cares about his customer's satisfaction. I had a 5 hour, 250 mile round trip, which I would never have undertaken had I not felt so well looked after. If he has a car you think you want to buy, do it! He will not let you down.
Anthony
 

BMW M4

Having already identified the vehicle I wanted to purchase I was delighted to find one available at Arrow Motor Company. After arranging a viewing I was collected from Darlington train station and taken to view the car. It was exactly as listed and photographed in immaculate condition. The knowledge Arrow Motor Company have really gave me confidence in my purchase. Following my purchase Arrow Motor Company have been in touch to check I am happy and answer any questions I might have, a really nice touch. I would recommend the comprehensive warranty packages to give total piece of mind, these come at very competitive prices. I would recommend Arrow Motor Company whether they have a vehicle in stock or whether there is a particular car you would like them to source. The personal service and commitment to making sure as a customer your are happy with the car is both genuine and excellent. I cannot speak highly enough about my experience, thank you Arrow Motor Company.
Mike
 

Mercedes E350

From initially walking in to the showroom, to driving away with the car, Arrow Motor Company were extremely helpful. Nothing was too much trouble. They took the time to understand what I was looking for and the options available. Highly recommend this company, will use again and recommend to family and friends.
Mark
 

BMW 420d Gran Coupe

Ryan was very helpful, knowledgeable polite and courteous in his dealings with us and we have purchased a fantastic car which we are very happy with.
Kirsty
 

Range Rover Sport

A first class car buying experience. I travelled to purchase this car and it was exactly as described. Ryan was happy to answer any questions I had and always came back with a detailed response. Fantastic customer service and excellent cars. This company will definitely be the first call I make next time I'm in the market for another car.
Richard
 

BMW 330d

I delayed writing my review as I wanted to do the first 1000 miles in the car to ensure nothing was wrong with the Car, first 1000 miles done and the car has had no issues at all and drives very well. When buying the Car Adam was very knowledgable in regards to the car i was looking at buying, he explained all the functions of the car and answered all my other queries. Adam was professional throughout and the he made the purchase of the car easy. Even after buying the car i had a couple of phone calls to ensure nothing was wrong with the car. I would highly recommend Arrow Motor Company to anyone and i will definately be using them again when it's time to change my car, friendly and professional staff throughout.
David
 

Mercedes E220

Friendly and helpful from the 1st phone call. Visited to view car and met with Ryan who was very helpful but not pushy. After I decided to proceed with purchase the buying process was easy and explained well. Pleasure to do business with them. Safe covid measures in place too.
Keith
 

Volvo V40

Recently bought a Volvo V40 from Arrow Motor Company, I am very please with my purchase. I saw the car online and made an appointment to test drive the car. When I arrived The staff were very helpful showing me round the car even helping me with the built in SATNAV for the journey home. Really good service and still happy with my car a week later.
Abbey
 

Volvo V40

Very friendly and very helpful. All about customer care at the point of viewing to the aftercare. Absolutely love the car that a bought and the company’s description was spot on. I’m definitely using Arrow motor company for my next car.
Alexander
 

Volvo V40

Very friendly and very helpful. All about customer care at the point of viewing to the aftercare. Absolutely love the car that a bought and the company’s description was spot on. I’m definitely using Arrow motor company for my next car.
Alexander
 

MINI Cooper S

Mini Cooper s Arrow cars couldn’t of made it any easy for us very helpful nothing any trouble really pleased with the car I wouldn’t hesitate to buy another car from this company first class
Susan
 

Suzuki Celerio

Brilliant buying experience. The owner was friendly and helpful and it is clear that customer satisfaction, customer service and after sales care are priorities for him. I would certainly recommend this company.
Anne
 

BMW 116d

Amazing buying experience from start to finish, the owner was fantastic and not pushy in the slightest. He was honest and took the time to explain everything about the purchase and the features of my new car in extensive detail. I felt comfortable throughout the whole thing and I will be hard pressed to find a better dealership anywhere else. I couldn't recommend them more and I will definitely be back again when I next want to upgrade my car! Thanks again!
Adam
 

Suzuki Celerio

From my initial online enquiry to aftersales follow up I was dealt with professionally and promptly, the Suzuki Celerio car I purchased to replace an older version of the same car has performed faultlessly so no issues there. As with all car dealers, check the advertised details fully against the vehicle paperwork and service records as errors & omissions can creep in , test drive, and if your happy - buy. Would I buy from Arrow again - yes of course.
Douglas
 

Mazda 6

Arrow look after their cars and their customers. We had some hiccups and delays on the way, but Ryan looked after my interests and made sure I had something (nice) to drive in the interim. I've never worked with a dealership who puts this much effort into satisfying customers, and more importantly who looks after the cars as well as these guys do. Would absolutely recommend.
Nathan
 

Peugeot 3008

Great communication, very helpful, very flexible also.....definitely recommend and will use again for future purchases!
Ian
 

Lexus IS300h

I've had a faultless experience after recently buying a car here. The customer service was brilliant throughout due to the fact that it feels genuine and honest throughout and seem to be willing to go the extra mile to keep customers happy where other dealerships would not. You never know what experience you will get when buying a car but I could not recommend arrow motor company enough simply due to the customer service, fair prices and high quality cars and have full faith that they will continue to support me if I have any issues with the car which allows a piece of mind
Liam
 

Citroen Picasso

After viewing the positive reviews I decided to travel 200 miles to buy my new picasso. On viewing the car i was questioning a possible issue however agreed to take the car and look into the problem. It soon became clear that the car required some work, with this I commend Arrow as they were more helpful than I could of expected and very proactive in getting the car back to the condition expected. With the highest quality of service received and such pride in service given I would recommend without doubt.
Kieran
 

Peugeot 308 SW

After having several bad experiences with other garages I stumbled upon Arrow Motor Company... Mainly through their exceptional reviews. After browsing the stock they appeared to have only high quality, low mileage cars, this was extremely appealing. My wife and I decided to proceed, this wasn't a small purchase for us and we wanted to ensure we had a long term reliable car for our new family. We identified a car we thought would be suitable online and gave Ryan a call. He was extremely accommodating, giving us space to look around the car (ensure a child seat and push chair could fit) there was no car salesman pressure. Unfortunately, the first car we came to see didn't fit all our baby stuff! Ryan promptly recommended another car, again the same pressure free service, he let us look around the car take it out for a drive and even compare to another in the showroom pulling them out side by side. Giving us time to compare. We decided to go with one of them.
Nicholas
 

Ford Kuga

I recently purchased a Ford Kuga from Arrow Motors. As part of the deal I part exchanged my vehicle. Arrow Motors gave me a fair price for my part exchange and made the process of buying and selling easy and hassle free. The level of customer service shown by the team at Arrow Motors was exceptional. I would not think twice about purchasing a vehicle from Arrow Motors in future. Thanks 👍
Lee
 

Ford Focus

I recently purchased a 17 Reg Ford Focus ST from the Arrow Motor Company in Darlington, they have an excellent choice of high quality cars at very competitive prices. I was really impressed with the customer service at Arrow Motor Company, they couldn't have made the experience of buying a car any easier. There was no hard sell, which as a woman I found very refreshing. They explained all financial options in an easy to understand way. They were also very flexible on arranging times for viewing and picking up car. I will defiantly recommend them to my friends and family and anyone thinking about buying a car ,well worth having a look at their stock of very high quality cars.
Bernadette
 

Volkswagen Polo

Ryan delivered the car to me, despite the very bad weather! I am very happy with my new car, thank you
Josie
 

Audi TTs

Excellent customer service throughout the whole process. Very accommodating going above and beyond in sending extra video clips of the car. Georgina and Ryan took all of the stress out of buying a car in lockdown! Would definitely recommend them to anyone wanting a good quality car. It will be our first call when we are in the market for another car purchase.
Angela
 

Volkswagen Touran

1st class service.......Totally committed to customer satisfaction in both pre purchase & aftersales satisfaction!
Ian
 

Range Rover Evoque

Well... what an amazing experience! So easy and no hassle what so ever. I told Georgina what I was looking for and she went out of her way to find an exact match! She succeeded, I love my new car! It’s amazing and the service was second to none - very professional and fast. Would recommend 100% vehicle was also well presented and handover was a lovely experience!
Lewis
 
I recently purchased a Ford Kuga from Ryan at Arrow Motor Company. As part of the deal I part exchanged my vehicle and Ryan give me a fair price for my vehicle which enabled me to pay off my existing agreement on my car.

The level of assurance and customer service that Ryan provided from the start to finish of the transaction was first class. Rest assured I would not think twice about purchasing another vehicle from Ryan and his team at Arrow Motors.

Thanks Ryan 👍
Lee
 
Arrow Motors were incredibly helpful and honest when I needed to sell my late husband’s Citroen. They agreed to my asking price. A transaction was accomplished and the money was in my bank immediately. Thank you for your care and honesty.
June Robinson
 
An absolute pleasure dealing with Ryan, very attentive and was always happy to answer any questions and explain all the process in detail. Myself and Helen felt at total ease and we would definitely recommend Ryan and Arrow Motor Co. to our friends and we will be back for our next purchase.
Andy T
 

BMW 320d Convertible

Over the years I've had to deal with many used car dealerships,some bad,some indifferent and some good but none that operate with such professionalism and superb customer care that comes anywhere close to Ryan at Arrow Motor Company. It made the purchase of my BMW quick, simple and painless from giving me a really great price for my part exchange to dealing with all the paperwork including the transfer of my private registration number. I will certainly be purchasing future vehicles from these guys, so many thanks. Tim Dawson. PS I hope the cheques in the post for this glowing report! I wish you and the company every success.
Tim
 

BMW 320d M Sport

Excellent customer service , Ryan was great throughout the process. Very patient and helpful. Will most certainly come back in the future.
Adil H
 

BMW 420d Convertible

Bought a BMW 420d Msport convertible. Had good correspondence throughout with the staff. Everything I asked for was completed to a high standard and dealt with professionally. All done without any delay and a friendly manner. Thank you
Darrin D
 

BMW M4

Arrow motor company provided a great service from start to finish. Giving me all the info I needed and supporting me through every step ensuring I got my dream car.
Kev B
 

VW Golf GTD

I dealt with Oliver directly throughout the Purchase of my 2014 mk7 VW Golf GTD. Really nice to deal with. Always available to talk on the phone and via email. Excellent service. Luckily managed to collect my new car before the Coronavirus lockdown, Only downside is I've only managed to drive my car twice since owning it!
Phil C
 

BMW 2 Series

Arrow were very helpful from the first phone call enquiring about the car through to our purchase.
Nicola H
 

Volkswagen UP

They were both really friendly and helpful through the whole process of me buying my first car I would 100% recommend arrow motor company if you are looking at buying a car
Alice N
 

Ford Mustang

Great comms, efficient and friendly handover. Supplied all information requested now matter how detailed, which is crucial in a distance sale.
Matt A
 

Mini Cooper S

Dealing with Arrow Motor Company was a nice change from the usual car dealer experience. From making the initial enquiry telephone call through to purchasing the car and the days after, they were a pleasure to deal with. It is clear, when speaking to them, that they place a great emphasis on selling high quality cars and their after sales service is second to none. They are extremely professional. A slight issue with the tyre was resolved speedily and Ryan made several follow up telephone calls to check that we were happy with the car. Would have no hesitation in purchasing another car.
Gaynor S
 

BMW 330d Touring

Absolute pleasure dealing with both Ollie and Ryan, after viewing the car, which was clean and in an immaculate show room, I was happy with the car and asked to have the car before Saturday (first viewing was Wednesday afternoon) I actually picked it up the Friday so bonus. Everything I asked from Ollie was done with no stress etc, even down to changing the key battery for me before I left, then when I returned to hand the log book over from my previous car, Ryan actually took the time to help remove the back seats to get the seat belt out from underneath from before I bought it. Nothing was too much from either gentleman and I will definitely be recommending the garage and returning for my next car purchase without hesitation. Thank you for one of the best car buying experiences I've had in over 10 years, no pressure and great communication skills.
Laura G
 

VW Golf

Superb cars. Brilliant customer service and after sales!
Theresa M
 

Mini Cooper D

My mum has just bought herself a gorgeous mini from the Team. They looked after her, took time to show her all the key figures of the car - took time to demonstrate the sat Nav & even the phone. The service was fantastic - thank you
Carol G
 

VW Golf

Bought my first car from these folks recently, and the whole experience was very reassuring from start to finish. Not only was the price of the car excellent (according to Autotrader), but the staff were patient, attentive and very quick to mitigate any unforeseen aspects of the sale. They MOTed the car, and gave it a full service for free. I got an extended warranty in with the price. The car was fully valeted and detailed when I collected it, and felt like new. Can't recommend them highly enough, thanks guys.
Kaye E
 

Mini Cooper

Hi everyone, I would very highly recommend Buying a vehicle from ARROW MOTORS Co as they are very experienced and very knowledgable in there trade , and can I also say how helpful they were in every way. Ryan the Director even download the CD/DVD on to a memory stick, so helpful, The quality of there vehicles are second to none and I would highly recommend a visit . We bought a MINI COOPER WoW FANTASTIC THANKS a Lot Ryan from Colin 🚗
Sharon A & Colin A
 

Citroen C1

Me and my husband was looking for a second car and we needed one quite quickly after being let down from someone else, from the moment we went to arrow motor company they were extremely helpful and not pushy in the slightest, They went above and beyond to get the car ready for when we needed it, they were in touch with us throughout the whole process to give us updates on what was happening with the car and always made sure our questions were answered. Their after care is also second to none, we’ve had phone calls checking everything is still okay with the car and we have been reminded they are only a call away numerous times if there ever was a problem! Arrow motor company is definitely our go to for car buying now!!
Emily F
 

Audi RS3

Everything went smooth and quickly. Very professional and helpful. I can’t recommend them enough. And got a great motor off them. Thanks!!
Andrew W
 

Infiniti Q70

Walked into the small showroom and immediately impressed with the cleanliness of the area. Also the quality of the cars on show. Greeted by the owner who asked us to look around and ask any questions if we had them. We looked at the car we had gone down to see and fell in love with it there and then. As we had seen another car we liked in gateshead the owner suggested we took a test drive and if we didn't like the car it would save us another drive down. How right he was. We reserved the car after the test drive. We drove home and couldn't stop thinking about the car and how professional the owner had been.No pushing a sale . he simply wanted to know thatwe had chosen the right car. They sorted out MOT, 1 years warranty and full valet. We needed the car sooner than expected and gave them less than 24 hours notice. He pulled all the stops out and even drove up to Sunderland to get us. Then explained all the bells and whistles of our new car. Service Well above our expectations.
Keith P
 

Mini Cooper S

Arrow Motor Company had in stock the vehicle I was looking for. On arrival at the showroom I was met with a friendly welcome from Ryan and shown the vehicle I was interested in. It was in excellent condition with a low mileage, just right. Ryan was knowledgeable about the car and answered all my questions. There were no "hard sell" tactics and, when it came to striking a deal, we were able to talk in a straightforward manner and reach a mutually satisfactory conclusion. The purchase was made very easy and I picked up the car a few days later. The car is great, no complaints, and I was pleased to receive a follow up courtesy call several days after my purchase to check that all was well. I would happily recommend this vehicle retailer without hesitation - when I'm ready to change again I'll be checking out their website and hopefully purchase from them again.
Paul M
 

Citroen C4 Picasso

Very professional and friendly ..... made the whole car buying experience a pleasure
Peter E
 

Mini One

I found Arrow Motor Co by chance on Autotrader, and I’m so glad I did. Oliver fitted me in for a test drive at very late notice and gave lots of clear advice on the car, as well as super aftersales care. I would fully recommend this company and I’m delighted with my new car!
Rebecca D
 

Ford C-MAx

From the initial test drive to completing the purchase the process was easy. Ryan was helpful and knowledgeable but never pushy.
Even when we unfortunately experienced a fault a few days after purchase, both Ryan and Oliver were very helpful and accommodating to ensure the car was put right quickly and also to make sure we weren't stranded without a vehicle. I would definitely shop here again and recommend to friends and family.
Claire W
 

Vauxhall Corsa

As a first time buyer I couldn’t be any more pleased with the service I received , Such pleasant people they went out of their way to make sure I felt comfortable and happy with there service from first phone call to meeting in person to test driving my car, one member of staff in particular went above and beyond to make sure I got the best deal possible even managing to respond to all of my out of hour queries. I would highly recommend them and look forward to using them again in the future.
Jade
 

VW Tiguan

Refreshing to deal with professional and friendly staff who have great knowledge on all vehicles in stock! Over the moon with the immaculate Tiguan we collected, fantastic service from the outset!
Owen D
 

Nissan Juke

I would advice any person wanting to purchase a car to go to this garage... They're professional and extremely helpful... I would highly recommend them.. I am loving my new car I purchased from Arrow Motor Company.
Susan K
 

Jaguar XJ

Great people great cars very helpful well worth the 500 mile round trip a pleasure to do business with ps loving my new car.
Jillian L
 

Renault Clio

Excellent service. The guys are genuinely interested in your needs. No pushy sales. Well worth a visit. Afters sales service is second to none. Nothing is too much trouble.
Deborah R
 

Kia Rio

absolutely can not thank them enough. got me out of a real situation by getting my new car sorted quickly. thank you so much Oliver!
David E
 

BMW 116d

Fantastic Dealership! It was my first time buying a car and the guys there were very patient. Took me through every detail and explained thoroughly. Answered all my questions. The car I bought was in fantastic condition! Can’t fault these guys one bit. Highly recommend to anyone!
Sam C
 

Mini Cooper

Sourced me the car that I've always wanted, and I had it within a week! Not had any problems so far with the car and got a great finance deal too. Definitely took the hassle out of buying, collecting and financing a car myself, after struggling to find the exact car that I wanted for so long.
Caitlin T
 

Audi A8

The journey started like this: For about 12 months I was looking for a car especially Audi A8 which I tell you this is not an easy car to find with high specs and really good condition,in the last 3 weeks I have seen about 6-7 cars like this however did not please me the specs or the state of the car.
Looking on Autotrader I came across this lovely Black Audi A8 from Arrow Motor Company with pretty much my complete list of wishes such as; Bose sound system,heated steering wheel and all 4 seats,even 21inch wheels,tinted wheels and many many more.Trust me I said this car will be mine soon. I’ve contacted the company in the next day and spoke to Oliver the company director and what I can say; professional,honest and unbelievable friendly. He helped me to sort all the paper work for the car absolutely perfect,no rush and explained to the last detail,we exchanged emails,calls,whatsup with all the details about the car.
The big day came when I had to go and collect the car(keep in mind,I went with trust as I haven’t seen the car in real)anyway 5 hours on the train,few texts exchange with Oliver re time arriving,where he would wait me etc...once there I followed the instructions outside the train station and then seen the car and what a car big black beast with 21inch wheels and tinted windows...exactly what I wished. Oliver introduced himself to me and had a conversation about the car etc..offered me to drive the car however I much rather preferred to be the passenger in such a car. Drive back to his garage ...absolutely great garage,clean and all maintained to a high standard. All the people there were very polite and welcoming ...I had spent some time after looking at the car while the paper work was sorted ...before signing everything I had a very detailed conversation about all the documents and so on. Job done all signed now time to come back and driving this beast for another 5 hours and what I can say luxurious car(very well selected by the company) with all the services,great looking,very well maintained and so on which this confirmed again how honest is the company and especially Oliver. Following day I had texts and emails from the company ensuring if I enjoyed my ride back home and if I was safe...that saying I don’t think even the main dealer does that. Anyway I wanted to ask Oliver if he can find any history regarding an gearbox oil change just for piece of mind however I have received more than an answer...Oliver had forward the email form the actually Audi dealer with the advice that such thing does not need changing this again proving how professional and honest guy is. The story is twice as long but I won’t try to make all of this to boring for others.
I WOULD RECOMMEND BUYING FROM ARROW MOTOR COMPANY WITH TRUST AND NO HESITATION.
Great people,well selected cars ,good range of offers. Would definitely buy again when it comes to my next opportunity.
Cris
Cristian P
 

Ford Fiesta

They did everything possible to get me the car I wanted within the timeframe that I had set them
John M
 

Mercedes-Benz C-Class

Seen a car me and my partner both liked straight from the off on Tuesday and picked up the car on Thursday great service with you every step of the way never know it was this easy and what great customer service thank you arrow motor company was really a pleasure.
Jacob P
 

VW Golf

Clean and tidy showroom, staff were all very helpful and professional. Our Part exchange vehicle was valued fairly and we managed to negotiate a great deal on very well presented and maintained family car. Would recommend Arrow Motor Company to a friend.
Michael P
 

Ford Focus

Excellent service was very patient and understanding with the situation I had with the lender would highly recommend to anyone
Jason G
 

Peugeot 208

Highly recommended, very professional and hassle free, polite and very helpful throughout the whole process of buying and part exchange.
Donna G
 

Ford Kuga

From the first time I spoke to Arrow on the phone to receiving the keys for the car it was an easy and enjoyable experience. I met the team at Arrow and the car was sorted within a week. I couldn’t recommend Arrow Motors highly enough!
Greg U
 

Vauxhall Astra

Can't fault Arrow Motor Company, they provided very knowledgeable information for the car I ended up buying. Lots of high quality cars on show. Very approachable car dealers which do not try to force sales (always a bonus). Would highly recommend.
Darren C
 

Mercedes-Benz GLC

I cannot recommend Arrow Motor Company enough. They took all of the stress out of sourcing me a brand new high spec Mercedes GLC which I myself was finding a stressful process. They found me an incredible deal, got me exactly what I wanted (and that was a lot!) and saved me thousands of pounds. I will be recommending them to everyone I know!
Victoria M
 

VW Tiguan

From the first contact made with Arrow Motors the service has been absolutely first class. I was very happy to purchase my VW Tiguan from them after visiting several other outlets, fair price, upmost professionalism and most of all a very friendly and personal experience even in aftercare.
Malcolm S
 

VW Golf

Excellent service, friendly professional and could not do enough to help Along with good quality competitively priced cars. I am very happy with my purchase. I would recommend this garage to anyone looking to buy a car you will not be disappointed
Melanie C
 

Skoda Fabia

this was my first time buying a car I was made to feel comfortable and any questions I had Ryan was only to willing to answer all in all it felt very relaxed and professional
Craig S
 

Mini Cooper

Fab, friendly service with a great selection of vehicles to meet client needs. Would definitely recommend Arrow Motor Company and return to use them again.
Claire S
 

BMW 520d

They sourced me a car, collected it and detailed it as new. Couldn't have been a better experience as far as I am concerned.
Terrence O
 

BMW 420d Convertible

Hassle free experience very professional at arrow dealership recommend it if you want a good second hand car😀
David S
 

Citroen C1

Like many people I was recommended to visit Arrow Motor Company and they certainly didn't disappoint .they sourced me a car to my price and specification (a Citroen C1 ) .I am absolutely delighted with my purchase.the whole process of dealing with them was relaxed and with no sales pressure at all.If your looking for a new car visit Arrow you will be delighted .
Dave B
 

Mini Roadster JCW

Salesman was helpful and obliging. The one question he didn’t know the answer to he found out and messaged me promptly. The follow up has been great. I got the feeling he really valued my custom.
Paul B
 

Audi S3

We gave Arrow Motor Company a very specific set of requirements for our new car. They sourced the car, got us a good price and the aftermarket services to make sure we are 100% happy was second to none.
Stephen C
 

Maserati Ghibli

The guys at Arrow Motor Company sourced a car for me and made the whole process very easy, saving me precious time and taking out all the hassle. They provided a very thorough and professional service and I would definitely recommend them.
Ian J
 

Ford Kuga

Excellent service from Arrow Motor Company when sourcing me my new car. They went above and beyond to make sure I got everything I needed and more. Absolutely love the car, so a 5 out of 5 rating from me! Would definitely recommend!
Sarah L
 

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Contact Details

F7-F8 Morton Park Way
Darlington
County Durham
DL1 4PQ 01325 467333 07835 563920

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